Privacy Policy

Information We Collect

Information You Provide Directly

When you request a quote, schedule an appointment, contact Titan Fence NC, or submit information through our website, we may collect the following information:

• Your name
• Your email address
• Your phone number
• Your postal or ZIP code
• Your property address or service location
• Your requested fencing service or service interests
• Appointment or scheduling details
• Photos, files, measurements, or project details you choose to submit
• Payment-related information
• Messages or details provided in form submissions, emails, phone calls, or text communications

Service Request Information

The service request, quote request, or message field may include information about the type of fencing service requested, such as fence installation, fence replacement, fence repair, gate installation, property access needs, fence material preferences, project size, property details, measurements, or other information you choose to provide so we can prepare an estimate or respond to your inquiry.

SMS Communication Consent

If you check the SMS consent box on a form, submit your phone number through one of our website forms, request a quote, book an appointment, contact us directly, or otherwise provide consent, you agree to receive SMS/MMS messages from Titan Fence & Construction, doing business as Titan Fence NC, related to your quote, appointment scheduling, service updates, customer care, and promotional communications where permitted and where consent has been provided.

How We Use Your Information

Your personal information may be used for the following purposes:

• Responding to inquiries, quote requests, and customer service requests
• Preparing estimates and service recommendations
• Scheduling appointments, consultations, service visits, and follow-ups
• Sending appointment confirmations and reminders
• Sending service notifications, project status updates, and service-related communications
• Providing fencing services, including fence installation, fence replacement, fence repair, gate installation, consultations, and related residential or commercial fencing services
• Processing invoices, payments, and service records
• Sending review requests and post-service follow-ups
• Sending promotional offers, seasonal specials, and service discounts only where permitted by law and where you have explicitly opted in
• Improving our services, operations, website, and customer experience
• Complying with legal obligations, regulatory requirements, and industry messaging standards

All electronic communications that fall under A2P messaging will follow applicable industry regulations and carrier requirements.

Message frequency may vary depending on your service activity, inquiries, appointment status, and promotional participation. Message and data rates may apply based on your mobile carrier plan.

Sharing Your Information

We do not sell or share your personal information for marketing purposes.

Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Limited information may be shared with trusted service providers only for operational support, including:

• Appointment scheduling and booking support
• Customer service support
• Payment processing
• Website hosting and form management
• Email, SMS, or messaging platform providers
• Customer relationship management platforms
• Business operations, recordkeeping, or administrative support
• Professional advisors, such as accountants, attorneys, insurers, or compliance providers

We never share text messaging originator opt-in data or consent information with any third parties for any purpose outside operational support. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing or promotional purposes.

We may also disclose information if required to comply with applicable laws, legal processes, court orders, law enforcement requests, regulatory obligations, or to protect our rights, customers, property, safety, or business operations.

Messaging Consent & Opt-Out

We obtain your consent to receive SMS/MMS and other electronic communications through website contact forms, quote request forms, service request forms, appointment booking forms, phone calls, in-person interactions, or other written or digital submissions where you voluntarily provide your phone number and agree to receive communications from us.

Where a form includes an SMS consent checkbox, consent is collected through an unchecked box that you may voluntarily select. Consent is never assumed, pre-checked, automatically granted, or required as a condition of purchasing our products or services.

All SMS/MMS communications are sent only after opt-in consent has been recorded and retained in accordance with industry requirements.

SMS/MMS messages from Titan Fence & Construction, doing business as Titan Fence NC, may include:

• Appointment confirmations and reminders
• Quote follow-ups and estimate information
• Scheduling and rescheduling updates
• Service notifications and project status updates
• Customer care and support communications
• Payment, invoice, or account-related notifications
• Review requests and post-service follow-ups
• Promotional offers, seasonal specials, and service discounts, where permitted by law and where consent has been provided

To unsubscribe from SMS messages, reply STOP to any text message received from us.

After you send STOP, you may receive a confirmation message and will no longer receive further SMS communications unless you opt in again.

To re-subscribe, you may submit a new form through our website, contact us directly, or otherwise provide renewed consent.

For assistance, reply HELP to any message or contact us directly:

Business Email: Sales@titanfencenc.com
Phone: (828) 382-8823

Message frequency may vary. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Consent to receive marketing text messages is not a condition of purchase. You are not required to agree to receive SMS or MMS messages to purchase products or services from us.

Cookies and Tracking Technologies

We may use cookies, web beacons, pixels, analytics tools, and similar tracking technologies to enhance your experience on our website.

These technologies may help us understand how visitors interact with our website, remember preferences, improve functionality, measure marketing performance, and improve our services.

You can manage your cookie preferences through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

We do not use cookies to collect, sell, rent, or share mobile opt-in data, SMS consent data, or text messaging originator opt-in information with third parties for marketing or promotional purposes.

Data Security and Retention

We take the security of your personal information seriously and use reasonable safeguards to help protect it from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Digital safeguards, such as secure platforms, access controls, and encrypted systems where appropriate
• Physical safeguards, such as restricted access to business records and service information
• Limited access, allowing only authorized personnel and trusted service providers to access information for operational purposes

Your personal data is retained only as long as reasonably necessary to provide services, fulfill legal obligations, maintain business records, resolve disputes, enforce agreements, or comply with industry standards for messaging consent retention and regulatory requirements.

No method of transmission over the internet, mobile networks, or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on where you live and applicable law, you may have the right to:

• Request access to your personal information
• Request corrections to your personal information
• Request deletion of your personal information
• Request information about how your personal information is used
• Opt out of marketing communications
• Opt out of SMS/MMS messages by replying STOP

To exercise your rights, please contact us at:

Business Email: Sales@titanfencenc.com
Phone: (828) 382-8823

Requests will be reviewed and processed in accordance with applicable law. Your messaging preferences will be updated accordingly.

Children’s Privacy

Our website and services are not intended for children under 13 years old. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

Third-Party Websites and Services

Our website may contain links to third-party websites, booking tools, payment processors, review platforms, social media pages, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. Your use of third-party services may be governed by their own privacy policies and terms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in regulations, A2P compliance requirements, business practices, or legal obligations.

The “Last Updated” date above indicates the most recent revision. We encourage you to review this Privacy Policy periodically.

Your continued use of our website or services after updates are posted means you accept the updated Privacy Policy.

Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

Business Email: Sales@titanfencenc.com
Phone: (828) 382-8823
Website: https://www.titanfencenc.com/

For additional information regarding your rights and obligations, please review our Terms of Service.